This Refund and Returns Policy applies to all purchases made on the INFINITI24 Platform, including the website daily.infiniti24.com and the mobile applications iDaily, iDaily Vendor, and iDaily Rider.
This Policy forms part of the INFINITI24 Terms and Conditions. By placing an order on the Platform, you agree to this Policy.
This Policy applies to Buyers purchasing products or services from Vendors or from INFINITI24 where INFINITI24 is clearly identified as the seller.
• Refunds are not automatic.
• All refund requests are reviewed based on evidence, Platform records, and this Policy.
• Approved refunds are processed the INFINITI24 DAILY Wallet.
• Cash refunds are not issued for Cash on Delivery orders. Approved refunds for such orders are credited to the Wallet.
1. Standard window
Refund requests must be submitted within 24 hours of delivery confirmation.
2. Category based windows
Some product categories have shorter or longer refund windows.
The refund window displayed in the app at the time of purchase applies and overrides the standard window.
Requests submitted after the applicable window will be rejected.
A refund or return may be approved only if the product is:
• Incorrect. You received a different item from what you ordered.
• Damaged. The item arrived broken or visibly damaged.
• Defective. The item does not function as intended on first use.
• Incomplete. Essential parts or accessories are missing.
• Not delivered. The order was confirmed as not delivered after investigation.
Refunds and returns will not be approved in the following cases:
• Change of mind after delivery.
• Incorrect selection by the Buyer where the listing was clear.
• Damage caused after delivery due to misuse, mishandling, or negligence.
• Products returned without original packaging where required.
• Opened or used hygiene, personal care, or consumable items.
• Digital products or services that have been accessed, downloaded, or activated.
• Requests submitted outside the applicable refund window.
• Claims without sufficient evidence.
Buyers are expected to inspect items at delivery where possible.
If an issue is visible at delivery, it must be reported immediately through the app before confirming delivery or as soon as possible after confirmation.
Failure to report visible issues promptly may affect eligibility.
To process a refund request, we may require:
• Clear photos or videos of the product and packaging.
• Order number and delivery confirmation details.
• Any additional information requested by Customer Service.
Failure to provide requested evidence may result in rejection.
1. Return approval
Returns must be approved before sending any item back.
Unapproved returns will not be accepted.
2. Return handling
Where a return is approved due to Vendor fault, delivery damage, or Platform error, return logistics may be arranged by INFINITI24.
Where a return is approved for other eligible reasons, the Buyer may bear the return cost.
3. Condition of returned items
Returned items must be in the same condition as delivered, except for verified defects.
Where stock is available and appropriate, INFINITI24 or the Vendor may offer a replacement instead of a refund.
Acceptance of a replacement ends the refund request for that order.
1. Refund method
Approved refunds may be issued:
• To the original payment method used where applicable.
• To the INFINITI24 Wallet.
The refund method depends on the payment type, operational constraints, and fraud checks.
2. Timing
Refund processing time depends on the payment provider and verification process.
Wallet refunds are usually faster than bank or card refunds.
For Cash on Delivery orders:
• Refunds are issued to the INFINITI24 Wallet only.
• No cash refunds are made.
• Wallet credits may be used for future purchases on the Platform.
Vendors are responsible for product quality, accuracy of listings, and compliance with this Policy.
Repeated refund issues, misleading listings, or high defect rates may lead to penalties, deductions, or suspension.
The following actions are prohibited:
• False claims.
• Repeated refund abuse.
• Item switching or tampering.
• Collusion with Riders or Vendors.
Abuse may result in account suspension, loss of refund privileges, Wallet restrictions, and legal action.
Refund and return decisions are made based on:
• Evidence provided.
• Platform delivery and transaction records.
• This Policy and applicable law.
Customer Service decisions are final, subject to your rights under Nigerian law.
We may update this Refund and Returns Policy at any time.
Updates take effect when published on the Platform.
Continued use of the Platform means acceptance of the updated Policy.
Infinity Online Stores Limited
No. 4 Monguro Road, Behind Total Filling Station, Maiduguri, Borno State, Nigeria.
Email: admin@infiniti24.com
Phone: +2349071086647
